RETURNS

WHAT IS YOUR MAIN WEB STORE RETURN POLICY?

Because of the sensitive nature of our merchandise, most items are not eligible for return or exchange. Eligible web-store returns include damaged or non-functioning products, incorrect items shipped by Blue Boutique, and incorrectly ordered sizes of eligible lingerie, clothing, and wearable items, subject to the requirements and restrictions outlined below.

Panties, hosiery, boxed lingerie, costumes, seasonal and holiday merchandise, and adult-room items are final sale. These are never eligible for a size return, in any size, whether purchased online or in one of our stores.

If your product arrives damaged, defective, or non-functioning, please contact us within 14 days of receiving your order. Please contact our Customer Care department at returns@blueboutique.com or call 801-456-2765 if you have any questions.

HOW DO I RETURN AN ITEM?

To initiate a return, please email returns@blueboutique.com. Provide us with your name, email address, telephone number, and order number.

All product returns require a Return Merchandise Authorization (RMA) number. Our Customer Care representatives will provide shipping instructions. Do not repackage the order and return it to the "shipped from" address.

All returned items must be unused and in the same condition that you received them. Items must be in the original packaging and have all applicable tags attached.

Your refund will be processed as soon as your returned items are received and approved.

RETURNING A WEB-STORE PURCHASE TO A BLUE BOUTIQUE STORE

Web-store purchases may be brought to any of our three Blue Boutique locations for eligible returns or exchanges. Web-store purchases brought to a Blue Boutique location will be subject to our in-store exchange policy.

Please contact your local Blue Boutique store before bringing a web-store purchase into the store so the store can provide you with the appropriate return or exchange information.

Please note that brick-and-mortar stores do not issue refunds or charge restocking fees. Eligible in-store returns are handled through an exchange or store credit.

For defective or non-functioning adult-room items purchased through the web store, please contact returns@blueboutique.com within 14 days of receiving the order so that the web-store return process can be followed.

UNDELIVERABLE ORDERS

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed.

Orders returned to us as undeliverable will result in a 20% processing fee, and no shipping refund will be issued.

If you decide to have the product re-delivered to a different address (U.S. addresses only), an additional shipping/handling fee of $10 will apply for U.S. shipping addresses.

I RECEIVED THE WRONG ITEM

Please report shipping errors within 7 days of receiving your package.

If the incorrect item was shipped, we will accept the return with a valid RMA number and process the return for a refund or exchange.

Please contact us at 801-456-2765 or email returns@blueboutique.com.

I ORDERED THE INCORRECT SIZE — LINGERIE, CLOTHING & WEARABLE ITEMS

If you ordered the incorrect size of an eligible lingerie, clothing, or other wearable item, we will accept the return and may charge a 20% restocking fee. This fee helps cover the cost of return shipping and shipping the replacement item.

This policy does not apply to adult toys or other adult-room items, even when those products are offered in different sizes. Please see the Adult-Room Items section below for the return policy that applies to those products.

The item must be unused, in its original condition and packaging, with all applicable tags attached.

Please email returns@blueboutique.com or call 801-456-2765 to check size availability. If we have your requested size in stock, we will send you the correct size.

If we do not have your requested size available, you have two options. If you return the item by mail through the RMA process, we will refund your purchase to your original payment method, minus the 20% restocking fee. If you bring the item to one of our Blue Boutique locations instead, the store will issue store credit for the full purchase price with no restocking fee. Our stores do not issue refunds to a payment card, so if you need the amount returned to your card or PayPal account, please use the mail-in RMA process.

Please see the final sale list at the top of this policy. Those items are not eligible for return or exchange in any size.

Refunds for eligible web-store returns are provided as a credit to the payment card or PayPal account used for the original transaction, minus the applicable restocking fee.

ADULT-ROOM ITEMS

Because of the sensitive nature of these products, adult-room items are not eligible for return or exchange unless the item is defective or non-functioning.

Items purchased in one of our stores are covered by our in-store exchange policy, which is posted in every location and published on our In Our Stores page.

Web-Store Purchases. If an adult-room item purchased through our web store arrives defective or non-functioning, please contact returns@blueboutique.com within 14 days of receiving your order.

The 14-day period allows time for the order to be shipped, delivered, opened, and inspected by the customer. Different reporting timeframes apply to in-store and web-store purchases because web-store customers do not receive or have the opportunity to inspect their purchase until after the order has been shipped and delivered.

SCOPE OF THIS RETURN POLICY

This Return Policy applies to purchases made through the Blue Boutique web store at www.blueboutique.com.

Web-store purchases may be brought to any of our three Blue Boutique locations for eligible returns or exchanges and will be handled according to our in-store exchange policy.

Please contact your local Blue Boutique store before bringing a web-store purchase into the store for a return or exchange.